KoratHappy hour
A discount that only applies during a time window the shop chooses — pick days of the week and a start–end time (you can span past midnight, e.g. 22:00–02:00).
- 1Choose the scope: the whole shop, a specific category, or a single product
- 2Choose the discount method: percentage or a fixed amount
- 3Choose whether it stacks with the member price or not
The time used to decide this is the shop's timezone (set on the Shop settings → Region and language page), not the timezone of the device you're using to change settings · alcoholic drinks never qualify for promotions, by law.
Member price
Set a special price per product for customers at a given membership level — this is a price per product, not a percentage discount off the whole bill.
Membership level comes from the "Loyalty points" page and matches customers by phone number · the member price only applies when it's cheaper than the price that customer would already get from another promotion — they never stack in a way that loses the shop money.
Coupons
Discount codes customers type in when ordering online — set the discount type, maximum discount cap, minimum order amount, valid time window, and usage quota.
- 1Set the code, discount type (percentage/fixed amount), and the maximum discount cap
- 2Set the minimum amount to use the coupon, the valid date range, and total number of uses allowed
- 3Save, then send the code to customers yourself — the system does not blast the code out automatically
Coupons discount the whole order total — to discount a specific product, use "Happy hour" instead · only one coupon per order, and if the order is cancelled, the coupon is always returned to the pool for reuse.
Free shipping over a threshold
Set a minimum order amount that qualifies a customer for free shipping, split by fulfillment channel (e.g. delivery only), with an optional valid time window.
The threshold is measured from the product value before coupons are applied — applying a coupon does not make the shipping fee bounce back and get recalculated · to set shipping cost by distance in kilometers, go to Distance-based shipping instead.
What can break
| Symptom | Cause / fix |
|---|---|
| Saving a promotion fails | The button becomes clickable again with the real reason from the server; everything you entered is still there |
| Customer used a coupon but the price didn't drop | Check that coupon's minimum amount, valid time window, and remaining quota — the amount shown in the cart before ordering is the real figure computed by the server |
| Member price doesn't show for some customers | That customer may not have reached the set membership level yet, or another cheaper promotion already applies — the system always automatically picks the cheapest price, never stacking the member price on top |
| Happy hour doesn't cut the price at the time you expect | Check the shop's timezone on the settings page, not the timezone of the device you're viewing the screen on |