KoratView and reply to reviews
Every review comes from a customer confirmed to have actually used the service — the system ties reviews to a real visit (a successfully delivered order, an actual stay, or a completed appointment). Reviews are not possible for orders that were cancelled, declined, a no-show, or a package that was only purchased but never used.
- 1Open the "Not yet replied" tab to see only reviews the shop hasn't responded to yet
- 2Click reply under a review — the reply shows publicly with a "Reply from shop" tag, visible to everyone who views the shop
- 3The shop's average rating is calculated automatically from all reviews — there's no field on this page to type a rating number in yourself
The shop's average star rating is always calculated by the system from all real reviews — there's no way to edit this number directly from the console.
What can break
| Symptom | Cause / fix |
|---|---|
| Replying to a review fails | The button becomes clickable again with the real reason from the server; the text you typed stays in the field |
| A customer doesn't see the write-a-review button | That customer doesn't have a confirmed visit with this shop yet — the review button only appears once the server has confirmed eligibility; it's not a bug |
| The average rating doesn't update right away after a new review | The rating is recalculated by the system in the background every time a review comes in/out — refresh the screen to pull the latest value |